booking confirmation,  terms & conditions

We suggest that you take a little time to read these Booking Terms, Confirmation & Conditions prior to booking with us which are specific to the hire of open canoes, sea & river kayaks.

These notes will form part of your booking contract with us and binds you and us into this in various ways. We also want to ensure that that you – and others – fully enjoy your stay with us – and come back again. This is for the convenience, safety and enjoyment of all our clients – which are our prime concerns.

PRICES: All prices are in £ Sterling and include Vat at the current rate but this may be varied at any time. If payment is made in an overseas currency, we reserve the right pass on any bank charges or other charges.

METHOD OF PAYMENT: Our preferred method of payment- this is the cheapest and most efficient method of payment – is by internet banking – our banking details provided. Alternatively, we are happy to receive payment by GB cheque. We reserve the right to add credit card processing charges to the overall fees – debit card payments are free.

BOOKINGS & DEPOSITS: To make a booking please return your completed Booking Form online, by post or e-mail with your 30% deposit if you are booking more than 4 weeks in advance. Otherwise please make a payment of the full balance by internet banking, cheque, or online from our web site. Sometimes a booking does come in later than 4 weeks prior to arrival. Where this applies to a group booking we are happy to accept a 50% deposit – provided that the balance is paid by an agreed date prior to your arrival. This will always be at our discretion.

CONFIRMATIONS: Your booking will not be confirmed until we receive at least your 30% deposit plus a booking form. Once you have returned your booking form to us and paid the non-refundable deposit you will have entered in to a binding legal agreement. On receipt of your deposit you will be sent a Booking Confirmation / Invoice, confirming the dates, prices, number of people booking and the accommodation you may have reserved.

NUMBERS IN YOUR PARTY: The numbers in your party must be stated at the time of your booking. Numbers must not exceed the number of people booked.

CHANGE OF BOOKING DETAILS: If you change your booking / reduce the numbers within the 4-week period an administration cancellation fee of £30 per unit booked / cancelled will be charged.

PAYING THE BALENCE: This is payable 4 weeks before your holiday, activity, course or hire arrival date. You will be sent a reminder if your balance has not been paid 28 days prior to your visit. If yours is a group booking, we do understand the problems of collecting money from a widely dispersed group of people. We are happy to discuss variations on payment dates subject to agreed guidelines.

LATE PAYMENTS: In the event of non or late payment we reserve the right to offer the booking for equipment hires elsewhere without notice. Please remember, if you make a booking on behalf of other people, you are legally responsible for the payment of the balance. The date when this balance is due will be on your Booking Confirmation / Invoice.

GROUP OR MULTIPLE BOOKINGS: This applies where one person is responsible for a larger group booking for gear hire at one time. In the light of past experience, we know how hard it is to get people together. We try very hard to avoid hassle or pressure from our end, especially when it is probably you as group leader who is being let down! However, you are personally responsible for all payments once a confirmed booking has been made. Please make everyone in your group / party individually aware of this. If one or more boats of a multiple booking are cancelled, the deposit payment/s for the cancelled boat will not be deducted from the total balance for the other units.

RESPONSIBILITY: if you are booking equipment hire on behalf of other folks it is your responsibility to make others in your party individually aware of all information regarding the booking.

AVAILABILITY: Please e-mail or telephone us before sending off a booking form and deposit, to make sure we have vacancies for your visit dates. We are happy to keep a provisional telephone booking for 7 days only pending the arrival of your deposit. If there is a problem, please contact us on 01397 772467.

Once you click the ‘Submit’ button on the online form, we will reserve hire place/s on the trip(s) you are booking on and contact you with more details if required. Clicking the ‘Submit’ button means you have read and agreed to the above conditions. The same will apply to bookings received via an e-mailed Word Booking Form or printed off and mailed.

  • The contract, of which this forms part, shall be governed by the law of Scotland.

 

Snowgoose Mountain Centre

April 2016